Stewart Title welcomes your feedback. Listening to comments and concerns from our clients and insureds is just one of the ways we strive to provide you with magnificent service.
We always strive to provide magnificent service from our inspired professionals. When we are successful, we like to hear about it! We encourage you to tell us your story or express your positive feedback.
Conversely, if you have general feedback on where we may have missed our goal, or you have constructive suggestions or feedback, we also want to know so that we can continue to improve.
You may contact the associate or the department manager directly via telephone at 02 9081 6200 or toll free at 1800 300 440. You may also send us feedback in writing via any of the following methods so that we can review and respond to your comments.
Filing of a complaint
Please contact the Complaints Officer as follows if you want to file a complaint with Stewart Title:
When you contact us, we will require:
The Complaints Officer will follow the process outlined below:
Stewart Title is committed to making the best efforts to resolve your complaint to your satisfaction. However, should you remain unsatisfied with the Company’s final position, you may contact the independent organisation below.
Stewart Title is a member of the Australian Financial Complaints Authority (AFCA), an independent organisation that provides dispute resolution between consumers and financial service providers.
The AFCA is free to consumers. You may contact AFCA via: