Consumer protection and ensuring that customer complaints are dealt with appropriately is a high priority for Stewart Title. We understand that occasionally disputes may arise and we wish to ensure that we have a process to resolve them quickly and fairly.
If you have a complaint or simply have a concern about the service you receive from Stewart Title, we encourage you to tell us about it. Our Complaint Procedure sets out the steps and contact details for lodging a complaint or voicing your concerns.
Stewart Title is a member of AFCA, an independent organisation that provides dispute resolution between consumers and financial service providers. If we are unable to resolve your dispute or you are still dissatisfied with way your complaint has been handled, you may lodge a dispute with AFCA via:
Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
Time limits may apply to complain to AFCA and so you should act promptly or otherwise visit the AFCA website to find out if or when the time limit relevant to your circumstances expires.